Refund Policy


Satisfaction Guaranteed!

All of our designs are 100% Satisfaction Guaranteed. This means that until you are completely satisfied with your design, we will continue to work with you by providing unlimited free revisions in a timely manner based on your feedback.*

Please keep in mind that a successful embroidery project requires a combination of accurate digitizing, quality materials, and attentive sewing. We strive to do our best on the digitizing of your project. It is up to you to choose the right fabric, needles, thread, and machine settings to run your design. If you are having trouble with a design we'd be glad to offer tips to help with the sewing process. Other resources are available to you as well, as shown on our resources page.


Refund Policy:

If you have placed an order with Innovative Digitizing and you are not satisfied with the result, we ask that you first give us a chance to resolve the problem through our edit/revision process. If we are unable to resolve the problem in a timely manner you may receive a refund by sending the following information to us via email to within 7 business days following the completion of your order:

  • Order Number
  • Digital sample of YOUR sewout in JPEG format.
  • Description of the problem you are having with this design.
  • Description of What have you done to resolve the problem.

We will promptly address your request!

Thanks so much Jack & Innovative Digitizing team for your outstanding customer service speedy turn around time! The designs I've had digitized so far are quite impressive. Your attention to fine detail and small lettering shows in your work. I am glad that I was able to find a digitizing company that is affordable, professional and get's jobs done quickly. I look forward to many more successful jobs with Innovative Digitizing!! Sincerely, Erin Young

We have used Innovative Digitizing for embroidery digitizing & Vector redraws. They have filled our requests in a timely manner, with the high quality I expect… EVERY TIME! They are experts in their trade, and I would recommend you use them for your digitizing & redrawing needs

Dear Jack, This is my Testimony to you and your services. I have been in the embroidery business for 7 years now and have used several different digitizers over the years. I pride my own company on great customer service and I must say never have I been more satisfied with not only the excellent customer service from you, but also the pricing is more than fair! But most of all is the quality of your work! You have now digitized several designs for me and they all have sewn out Beautifully!! The turn around time also is amazing! Once you even sent a correction in like 2 minutes!! I have since received calls from other digitizers asking for my business and I have refused telling them that I am only loyal to you! You can be sure if and when I ever get any new logos to be digitized, I will be calling you and you only! Thank you so much for your awesome customer service!

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