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FREQUENTLY ASKED QUESTIONS
 

What form of artwork do you prefer?
Our first choice is vector art. Either a Corel Draw file (.cdr) or an Adobe Illustrator file (.ai) Please convert all text to curves because sometimes fonts which are unavailable create mistakes. If vector art is not available then a graphic file in either .jpeg .eps .bmp or. Tiff format will work. If graphic files are not available, we can also use camera-ready art. If none of these are available, then there could be an additional charge to prepare the art for digitizing.

What is the best way to send artwork?
The easiest way is to send an email with attached design file. Or just logging on to your ID from our website www.innovativedigitizing.com and Place Order

How can I send an art image or design?
We can accept just about everything from a computer generated image, to a fax of a doodle on a bar napkin. All we really need is a relatively clear image with the color separations. If we are not sure we understand what the image is we will ask or provide an art proof for you to verify the image with us. We have a state of the art Art Department that will be able to handle about anything that you need.

How do you ensure quality?
We sew and inspect each digitized design to ensure the design is sharp and clean. If we find any problem, and we ever found, we correct it and sew it again. We do this until it is finally perfect. This final sample image is provided FREE of charge to you when we send the embroidery file by email.

How will I receive my completed design?
Designs are sent attached to an email provided to you or you can download it from our website by logging on to your ID.

How much do you charge per design?
We charge by the stitch count. We don’t charge most of the edits and let you know before editing if it cost you.

What is your turn around time?
Our turn around time is 6 to 8 hours normaly. For your rush orders we do ASAP.

How secure is Innovative digitizing web site?
Innovativedigitizing website uses Secure Sockets Layer (SSL) software from Verisign. This software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Artwork Submission Guidelines.
We accept artwork in almost any PC based format provided that the images are clear enough for us to see all of the details. Remember, the better the artwork, the better the digitizing. You may send art as vector (EPS & CDR) or bitmap (jpg, gif, bmp). For bitmap images, 200 to 300 dpi resolution should be enough to achieve good result. For vector artwork, be sure to convert the fonts to curves or lines. If the fonts are not converted, we may see a different font and digitize the file incorrectly. We also request that your comments be specific if your artwork is not self-explanatory (additions, deletions, all fill, etc).

Do you keep backups of client's files?
Yes, we keep our customers digitized files archived for many years. If at some future date you lose track of them, you can always contact us and we will resend them to you. This is an automatic service that very few of our competitors offer

What are your Payment Terms & Conditions?
We will email you an invoice for each order. You can click on the link in the email that takes you to a secure PayPal™ site where you can make payment through any credit card of your choice (no registration with PayPal™ required).

 

 
 
 
TESTIMONIALS
Thanks so much Jack & Innovative Digitizing team for your outstanding customer service speedy turn around time! The designs I've had digitized so far are quite impressive. Your attention to fine detail and small lettering shows in your work. I am glad that I was able to find a digitizing company that is affordable, professional and get's jobs done quickly. I look forward to many more successful jobs with Innovative Digitizing!! Sincerely, Erin Young
ERIN YOUNG

We have used Innovative Digitizing for embroidery digitizing & Vector redraws. They have filled our requests in a timely manner, with the high quality I expect… EVERY TIME! They are experts in their trade, and I would recommend you use them for your digitizing & redrawing needs
THOM

Dear Jack, This is my Testimony to you and your services. I have been in the embroidery business for 7 years now and have used several different digitizers over the years. I pride my own company on great customer service and I must say never have I been more satisfied with not only the excellent customer service from you, but also the pricing is more than fair! But most of all is the quality of your work! You have now digitized several designs for me and they all have sewn out Beautifully!! The turn around time also is amazing! Once you even sent a correction in like 2 minutes!! I have since received calls from other digitizers asking for my business and I have refused telling them that I am only loyal to you! You can be sure if and when I ever get any new logos to be digitized, I will be calling you and you only! Thank you so much for your awesome customer service!
ROXANNE

 
  WHY CHOOSE US
 
Free Stitch Counts and Price Estimates.
Guaranteed Turn Around of 8 Hours.
Money Back Guarantee *
Toll Free Business Hours Support.
No Hidden Charges, pay as per our pricing
 
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